- Included in Our Offer
- Theft Insurance
- Fire Insurance
- Third Part Liabilities
- Personal Insurance
- CDW Insurance, excluding the deductible amount which varies by car group
- 24 Hours per day/7 days per week road assistance
- 24 Hours per day/7 days per week emergency phone assistance
- Unlimited Kilometers
- Free of charge First Additional Driver
- No charge in case of delayed arrival
- No cancellation fees, book now pay on arrival
- New safe vehicles, free of charge car upgrades in winter and low season
- Deliveries/Collections at the ports and airports from 08:00-21:00 (local time)
- Free car parking at the ports, airports and our offices
- Free car washing in our offices
- Free map
- Municipality Tax
- Immediate replacement of vehicle in case of break down or accident
Rental Terms and Conditions
You can at any time change or withdraw your consent from the cookie declaration on our site.
What are cookies?
Personal data (or data) under cookies statement
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage data cookies
Information collected automatically through this Site, which can include: the IP addresses or domain names of the computers utilized by the users who use this site, the URI addresses (uniform resource identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the user, the various time details per visit (e.g., the time spent on each page within the site) and the details about the path followed within the site with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user's it environment.
The individual using this Site who, unless otherwise specified, coincides with the data subject.
The natural person to whom the personal data refers.
Data processor (or data supervisor)
Data controller (or owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data, including the security measures concerning the operation and use of this website. The data controller, unless otherwise specified, is the owner of this website.
What types of cookies are used on our sites and what do we use them for?
We use “first-party cookies,” i.e., those that are used solely by us or by third parties who act only on our instructions or on our behalf. These types of cookies are used for our own analysis of our own sites, or to provide functionality such as remembering your language preference.
Other cookies on our sites are used both by us for the purposes described in this policy and by third parties for purposes where those third parties may wish to combine information from our sites with information from other sites to improve their services. For example, these types of cookies may be used for interest-based advertising purposes.
The cookies used on our sites, by either us or by third parties, can be “session” cookies, or “persistent” cookies. “Session” cookies are deleted automatically when you close your browser, and are used for things like ensuring you are kept logged in as you navigate around our sites. “Persistent” cookies remain stored on your device or browser even after you close it. These cookies are used, for example, to recognize you when you come back to our sites.
Type of cookies
We use the following types of cookies on our site:
Necessary - these are cookies which are essential for the running of our site. They include for example, cookies that allow you to remain logged into our site. Without these cookies, parts of our site would not function. These cookies do not track where you have been on the internet and do not gather information about you that could be used for marketing purposes.
Functionality – these cookies are used to remember your preferences on our site and to provide enhanced, more personal features. Functional cookies do not track your internet usage or gather information which could be used for selling advertising, but they do help with serving advertising.
Analytics - analytical performance cookies are used to monitor the performance of our site, for example, to determine the number of page views and the number of unique users a site has. Web analytics services may be designed and operated by third parties. The information provided by these cookies allows us to analyse patterns of user behaviour and we use that information to enhance user experience or identify areas of the site which may require maintenance. The information may include your member key which is an internal identifier for all users. The information is used only for statistical purposes and will be transmitted to and stored by google.
Google will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for site operators and providing other services relating to site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by google.
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Surveys related cookies
Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Site Related Cookies
We uses some site cookies to provide our services to you and also enable some messaging features on our platform.
Third party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on.
What are your choices regarding disabling or blocking cookies?
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Most browsers allow you to block cookies. In internet explorer, you can block all cookies by clicking “tools > internet options > privacy and selecting block all cookies” using the sliding selector.
In firefox, you can adjust your cookies settings by clicking “tools > options >privacy”.
However, cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this. Please be aware that disabling cookies on your browser will reduce your ability to use our site features
Mobile devices, anonymous device identifiers and hashed ids
We and/or third parties that we have engaged may collect and store a unique identifier matched to your mobile device, in order to deliver customized ads or content while you use site or surf the internet, or to identify you in a unique manner across other devices or browsers. In order to customize these ads or content, we or a third party may collect de-identified usage data or other data about you which you have either voluntarily submitted to us, for example, your email address, or has been passively collected from you, such as your device identifier or ip address, where permitted. However, if we share your email address, we share it solely in hashed, non-human-readable form.
Your cookie choices
Most browsers accept cookies by default. You may be able to change the settings to have your browser refuse certain cookies or notify you before accepting cookies. To do so, please follow the instructions provided by your browser which are usually located within the "help", "tools" or "edit" facility. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link. You can also find more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, at www.allaboutcookies.org and www.youronlinechoices.eu.
We currently do not employ technology that recognizes “do-not-track” signals from your browser.
Please keep in mind that, without cookies, you may not have access to certain features on our sites, including access to your profile/account and certain personalized content. Removing all cookies from your computer could also affect your subsequent visits to certain site, including our sites, by requiring that, for example, you enter your login name when you return to that site. Please note that even if you exercise any of the choices described above, you will still see ads, but they will not be based upon the information collected through these tracking technologies, and therefore not necessarily relevant to your interests.
This policy is current as of the effective date set forth above. However, Car Hellas Rent a Car, may update this cookies notice from time to time as necessary. The terms that apply to you are those posted here on our site on the day you use our site. We solely advise you to print a copy for your records.
If you have any question regarding our cookies policy, please contact us.
This policy was last reviewed and updated: July 2020
Welcome to Car Hellas Rent a Car GDPR Policy Page
Car Hellas Rent a Car (owned and operated by Imperial Car Rental) created this GDPR section on our Website to go over what GDPR means for you and the steps we’ve taken to ensure the protection of your personal data.
The EU General Data Protection Regulation (GDPR) comes into effect on 25 May, 2018 and places new obligations on organizations based in the EEA or which hold or process personally identifiable information (PII) about EU residents.
What is considered personal data?
According to the GDPR directive, personal data is any information related to a person such as a name, a photo, an email address, bank details, and updates on social networking Websites, location details, or a computer IP address.
What does GDPR-compliant mean?
Car Hellas Rent a Car is working with an external auditor to ensure GDPR compliance. Part of the compliance includes obtaining a signed Data Protection Agreement from every Car Hellas Rent a Car customer before May 25, 2018.
Our Commitment to Data Security
Article 32 of the GDPR requires that controllers and processors have adequate levels of security in place for ensuring the confidentiality, integrity, availability – and more, of processing and other related activities.
Specifically, Article 32 requires Car Hellas Rent a Car to implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including the following as deemed appropriate:
- The pseudonymisation and encryption of personal data.
- The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services.
- The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident.
- A process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing.
Car Hellas Rent a Car commitment to confidentiality, integrity, and availability – known as the CIA triad of information security, consists of the following initiatives:
- Robust set of internal controls relating to the storing, processing and/or transmission of personal data for EU data subjects.
- Comprehensive information security and operational policies, procedures, and processes relating to all core InfoSec domains,
- Access Control
- Anti-Virus and Anti-Malware
- Data and Information Classification
- Data Backup and Recovery
- Database Policy
- Firewall Policy
- Internet Usage Policy
- Remote Access Policy
- Security Management
- Software Development Life Cycle
- Web Server Security Policy
- Workstation Security
- Annual security awareness training for all employees.
- Annual risk assessment initiatives for assessing relevant risks to the organization and taking necessary action for reducing risk exposure.
- Monitoring, as necessary, of all relevant third-party providers for which Car Hellas Rent a Car has a business relationship with in terms of storing, processing, and/or transmitting personal data for EU residents.
GDPR Data Protection Scope
The General Data Protection Regulation (GDPR) was enacted by the European Union to deepen and harmonize personal data protection regulations. Now in effect as of May 25, 2018, it is a comprehensive and clear set of guidelines that acknowledges that different “flavors” of personal data require different levels of protection.
GDPR applies to all business irrespective of the region or jurisdiction, no matter where they are based, who collect and process personal data on EU residents. Non-EU companies have to appoint a GDPR representative and will be liable for all fines and sanctions.
Some of the key requirements of the GDPR are:
- Consent: Organizations must get consent in the form of? Collect personal data, with the level of consent varying according to the type of personal data being collected.
- Data minimization: Responding to years of gratuitous collection of personal data by apps, with no clear purpose in mind, the GDPR stipulates that organizations can only collect personal data that is clearly related to a well-defined business objective. If an organization gathers personal data for one purpose but then decides it wants to use it for another purposes (such as consumer profiling), that could be considered non-compliance.
- Individual rights: Another key feature of the GDPR is the very clear rights that it gives data subjects (i.e., the individuals whose personal data is being collected) to understand why their data is being collected and how it is being processed. They have the right to object, to correct—and they have the right to be erased/forgotten. They also have the right to be notified (individually) if their personal data has been breached in a way that could endanger their freedoms and rights.
We as an organization have taken a number of steps to ensure we are fully compliant with our obligations, and have clear policies and processes to respond to customer and partner questions.
Car Hellas Rent a Car has comply with applicable? legislation, regulation, statute or order which may apply from time to time relating to the collection, storage and use of Personal Information including (without limitation) the Privacy Act 1988(Cth), the Data Protection Act 1998, the European Union General Data Protection Regulation May 25, 2018 the Privacy and Electronic Communications (EC Directive) Regulations 2003, the Data Protection (Processing of Sensitive Personal Data) Order 2000 and comparable laws, as the case may be in the applicable jurisdiction, or any amendments and/or re-enactments thereof.
How we are compliant with the EU GDPR regulation
This is a notice to inform you of Car Hellas Rent a Car policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
- We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our Website immediately.
- Car Hellas Rent a Car takes seriously the protection of your privacy and confidentiality. We understand that all visitors to our Website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
- Car Hellas Rent a Car undertakes to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
- Our policy complies with the Supreme Court of Greece accordingly implemented, including that required by the European Union General Data Protection Regulation (GDPR) and data protection regulation.
- The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data.
- Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our Website.
The operations of Car Hellas Rent a Car are in accordance with the European Union's General Data Protection Regulation (GDPR), effective May 25, 2018. Car Hellas Rent a Car has made the GDPR a priority, and we are and have always been fully aligned with the regulation's intended result.
Passed in 2016, the new General Data Protection Regulation (GDPR) is the most significant legislative change in European data protection laws since the EU Data Protection Directive (Directive 95/46/EC), introduced in 1995. The GDPR, which becomes enforceable on May 25, 2018, seeks to strengthen the security and protection of personal data in the EU and serve as a single piece of legislation for all of the EU. It will replace the EU Data Protection Directive and all the local laws relating to it.
We support the GDPR and will ensure all Car Hellas Rent a Car services comply with the GDPR provisions effective from May 25, 2018. Not only is the GDPR an important step in protecting the fundamental right of privacy for European citizens, it also raises the bar for data protection, security and compliance in the industry so therefore Car Hellas Rent a Car is committed to abide by all Data protection regulation.
Service / Website Updates
Our service and Website are being updated to help customers comply with the GDPR obligations relating to obtaining and recording consent. Consent approval will be available upon request. Other technology designed to automated data access requests received from users will be released.
Data Security Policy
Car Hellas Rent a Car has always been committed to ensuring we maintain our customers’ and their customers’ data as securely as possible. Details of our Data Security Policy consistent with our obligations under the GDPR is available on our Website terms and condition page.
In the meantime, if you wish to submit a data request under the GDPR, or have any additional queries, please contact our Car Hellas Rent a Car privacy officer
The following terms and conditions (the “Terms”) apply to our provision and your use of the information, services and materials “Car Hellas Rent a Car” (owned and operated by Imperial Car Rental) through Car Hellas Rent a Car www.rent-a-car-crete.com (the “Car Hellas Rent a Car services“) including you visiting and browsing the Car Hellas Rent a Car website (as a “Visitor”) or registering with Car Hellas Rent a Car as (a “User/or a Company”). These terms govern your use of the services and website.
Please read these Terms carefully. If you do not agree to these Terms, you must stop using the Car Hellas Rent a Car and the services immediately.
- About Us
- Basis of Contract
- Who we are
- Site Disclosure
- Reservations and Transactions
- Acceptable Use
- Abusing or unlawful Use
- The Car Rental Supplier Services
- Global Marketplace
- Rental Fees and Payment
- Driving License & Age Limits
- Late Pick-ups / Early Drop-offs
- One-Way rentals
- Delivery and Pick-up Service
- Out of Service Hours
- Insurance Cover
- Content Available on the site
- Electronic Communications
- Copy right Infringement
- Disclaimer of Warranties
- Special Requests & Child Seats
- Breakdown/ Accident
- User Generated Content
- Driving License
- Fair use policy
- No Refunds Policy
- Protecting Personal Data (PIPEDA)
- Third party rights
- Data Protection and Privacy
- No Spam Policy
- Resolution of disputes
- Arbitration Agreement and Option
- Injunctive Relief
- Waiver of Jury Trial
- Third-Party Platforms and Advertisements
- Website Use
- Intellectual Property
- We do not rent cars to Children
- Entire Agreement
- Governing law and Jurisdiction
- Copyright Complaints
- Copyright License
- Data Protection Policy
In these Terms, references to “we” or “us” are to Imperial Car Rental, is a company incorporated in Greece with VAT ID: 80084081 and one of its registered addresses being Imittou 1, Athens, 164 52, Greece and in Ireland, (with business registration number 622300) whose registered Address is at 27 Camden Street Lwr, Dublin 2, D02 NV09 Ireland.
Our website provides car hire and car rental services in various regions in the world.
Basis of contract
The Contract is made between you and us and sets out our responsibilities to you and your responsibilities to us when renting a car and any Optional Extras. The Contract is made up of the following documents:
- The Rental Agreement;
- These Conditions; and
At the point you complete your Reservation either by telephone or by completing the on-line booking form and clicking the SEND button, we agree to use all reasonable efforts to make a car from the numerous selection available for you to hire for the Rental Period. In the unlikely event that we are not able to make a car available, we will provide you with an alternative of equivalent similar specification.
You agree that we may elect at our discretion to pass your Reservation to another car rental business (Car Rental Supplier) with which we have a partnership arrangement in place. In this case, we are acting as an agent for that business partner and once we have passed your reservation over to them, we have no liability with you regarding any services you might book or purchased from them locally.
Reservations and Transactions
All reservations requests made through the Site are subject to Car Hellas Rent a Car’s acceptance, which is in our sole discretion. Unless you select a prepayment option, either you or Car Hellas Rent a Car may cancel any reservation, whether or not the reservation has been confirmed, for any or no reason, in your or our sole discretion, and without liability to the other. Rental contracts between Car Hellas Rent a Car and website users are exclusively entered into a branch locations of Car Hellas Rent a Car and its affiliates and their respective franchisees and are not entered into through this site. All car hire reservations are made by car group and not by specific car type
Who we are
We are a car rental company providing car hire services in various regions in the world. Our business is primarily based in Greece with additional corporate presence in Ireland. We operate our own fleet and we additionally have several local business partners (car rental suppliers) integrated in the services, while in most cases, we are simply passing on customer booking details to them. We have no liability with you regarding the services you obtain from them.
Car Hellas Rent a Car does not and cannot provide any warranty in relation to any car rental services advertised on behalf of car rental suppliers otherwise known as third-party service provider including, but not limited to, any representation or warranty that the services are of merchantable quality, fit for the purpose intended, safe for the purpose intended, as described by the provider. Our business partners constitute the Car Hellas Rent a Car Network and help us to deliver the requested service. If there is a dispute about your booking, insurance cover or any other customer related matter, we may need to share information about either the booking process or the dispute itself. This may include a copy of your booking confirmation, email exchange between the ``Car Rental Supplier’’ and the ``Customer’’, as well as information directly related to your complaint.
As a condition of your use of Car Hellas Rent a Car you agree that you will not:
- violate any laws;
- violate the Policies;
- post any threatening, abusive, defamatory, obscene or indecent material;
- post or otherwise communicate any false or misleading material or message of any kind;
- infringe any third-party right;
- distribute spam, chain letters, or promote pyramid schemes;
- distribute viruses or any other technologies that may harm Car Hellas Rent a Car or the interests or property of Car Hellas Rent a Car users;
- impose or contribute to imposing an unreasonable products on our infrastructure or interfere with the proper working of Car Hellas Rent a Car;
- copy, modify, or distribute any other person's content without their consent;
- use any robot spider, scraper or other automated means to access Car Hellas Rent a Car and collect content for any purpose without our express written permission;
- harvest or otherwise collect information about others, including email address, without their consent;
- copy, modify or distribute rights or content from Car Hellas Rent a Car or Car Hellas Rent a Car's copyrights and trademarks;
- harvest or otherwise collect information about users, including email address, without their consent;
- bypass measures used to prevent or restrict access to Car Hellas Rent a Car;
- use any tool that interferes with the normal functioning of Car Hellas Rent a Car, including, without limitation, browser plug-ins (including, but not limited to), extensions, or other software which are designed to supplement, remove or otherwise change any of Car Hellas Rent a Car’s functionalities; or
- Transportation of the rental car between islands is prohibited, unless "we’’ provide the "Client’’ our written consent
- Transportation of the rental car between countries is prohibited, unless "we’’ provide the "Customer’’ our written consent.
Abusing or unlawful Use
Car Hellas Rent a Car work tirelessly to keep the site and platform working properly and the community safe. Please report problems, offensive content and policy breaches to us using the reporting system.
Without limiting other remedies, we may issue warnings, limit or terminate our service, remove hosted content and take technical and legal steps to keep users off Car Hellas Rent a Car if we think that they are creating problems, infringing the rights of third parties or acting inconsistently with the letter or spirit of our policies (including, without limitation, circumventing temporary or permanent suspensions or harassing the Car Hellas Rent a Car employees or other users). However, whether we decide to take any of these steps, remove hosted content or keep a user off Car Hellas Rent a Car or not, we do not have any obligation to monitor the information transmitted or stored on Car Hellas Rent a Car and we do not accept any liability for unauthorized or unlawful content on Car Hellas Rent a Car or use of Car Hellas Rent a Car by users.
The Car Rental Supplier Services
www.rent-a-car-crete.com includes a car rental supplier service, sometimes referred to as business partners, who provide car rental services on our website. The information on cars provided through these services and on the Site is supplied by us or other third parties; www.rent-a-car-crete.com is not responsible for the car rental supplier accuracy of information. www.rent-a-car-crete.com provides these services and the Site and all information and materials without conditions, representations or warranties of any kind, either expressed or implied. www.rent-a-car-crete.com does not hold or possess title for any car listed for rent on our Site and www.rent-a-car-crete.com only provides the platform for car rental services.
Some of Car Hellas Rent a Car's site pages may display car fleets of third parties/car rental suppliers registered as a service provider on the site, (together the “Platform”). By using Car Hellas Rent a Car services, you agree that you will be using some of the third-party car hire services and you waive Car Hellas Rent a Car any claims you might have with such third party services. However, we may remove any third-party services, if it is reported to be in violation with the country car rental services regulation, or if we believe it causes problems or violates any law or policy.
Rental Fees and Services
We will charge a fee for using the car hire services. You'll be able to review and accept terms that will be clearly disclosed at the time you book or reserve a car for hire. We reserve the right to change our car hire services from time to time. We'll notify you of any changes to our fee policy by posting such changes on Car Hellas Rent a Car website. We may choose to temporarily change our fees for promotional events or new services; these changes are effective when we announce the promotional event or new service.
Driving License & Age Limits
In all cases a full valid driving license is required for all booking and destinations. If a latest driver's license is held, both paper and card parts must be produced. In some countries, an International driving license is also required in addition to the National license. All drivers must be at least 21 years old
Delivery and Pick-up Service
After authorizing your reservation, we will contact you to confirm the delivery time or send you pick-up location. Our car hire service operates only within working Hours and we will confirm to you in the Reservation form, our working hours. If we are not able to contact you using the details that you inputted when making the Reservation the Booking will automatically be cancelled and we shall have no liability to you.
You must bring along valid means of payment or credit/debit card at the time of delivery or pickup of the car. When you place a Booking for the car hire Delivery and Pick-up Service we use your payment card as a form of identification, to check and ensure that we are giving the car to the right person who made the booking. You must provide us with a valid Driver’s license, or if you come with a driver he/she must provide a valid driver’s license.
Out of Service Hours
In most locations, cars can be provided for hire outside normal working hours. However, there may be an extra charge for this service (Out Of Service Hours), which will be payable directly to Car Hellas Rent a Car or the car hire supplier upon the pick-up of the car. We will inform you whether a charge will apply when you confirm your pick-up times in your booking request. In the event of any delay, that causes the car pick-up to fall outside a normal working hours, Car Hellas Rent a Car or the car hire supplier may agree to provide an Out-Of-Hours Service – in which case they will inform you of any extra fee. We can accept no further responsibility where there is no out-of-hours service available.
If you agree to the Terms and conditions and (1) are of sufficient age (above 21 years old) and capacity to use Car Hellas Rent a Car and be bound by the terms and conditions, or (2) use Car Hellas Rent a Car on behalf of a business, thereby binding that business to this Terms, we grant you a limited, revocable, non-exclusive, non-assignable license to use Car Hellas Rent a Car in compliance with this Terms; unlicensed use is unauthorized. You agree not to display, "frame," make derivative works, distribute, license, or sell, content from Car Hellas Rent a Car, excluding postings you create. You grant us a perpetual, irrevocable, unlimited, worldwide, fully paid/sublicensable license to use, copy, display, distribute, and make derivative works from content you post.
When you hire a car from the platform, there are certain incidence our insurance can cover and do not cover. Any damage to one of ``our’’ or `` a Rental Supplier’s’’ cars caused partially or entirely by alcohol, drug abuse or traffic law violations will not be covered by our insurance policy. This simply means the customer will waves the responsibility of Car Hellas Rent a Car or the Car Hire Supplier to an amount of Zero (0) of the responsibility for such damage, except its exclusions.
The common exclusions are drinking and driving, gross negligence for example fuel error, incorrect use of the handbrake, improper use of clutch, gearbox etc.), driving off road or on unsealed roads, underside and tires, damages to any part of the wheels/wheel rim/tire, keys and lock / door handle, heavy soiling or damage, or any kind of vandalism.
Theft protection covers only theft of the whole car, and does not cover personal items belonging to customer, or parts of the car. The keys must be returned to the station.
Content Available on the site
Car Hellas Rent a Car contains content from us, you, and other users. Car Hellas Rent a Car is protected by copyright laws and international treaties. Content displayed on or via Car Hellas Rent a Car is protected as a collective work and/or compilation, pursuant to copyrights laws and international conventions. You agree not to copy, distribute or modify content from Car Hellas Rent a Car without our express written consent. You may not disassemble or decompile, reverse engineer or otherwise attempt to discover any source code contained in Car Hellas Rent a Car. Without limiting the foregoing, you agree not to reproduce, copy, sell, resell, or exploit for any purposes any aspect of Car Hellas Rent a Car (other than your own content). When you give us content, you grant us and represent that you have the right to grant us, a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise any and all copyright, publicity, trademarks, design, database and intellectual property rights to that content, in any media whether now known or to be discovered in the future including, without limitation, on any third party Platforms and media channels. In particular, by giving us content, you grant us the right to display such content on Platforms that are part us, such as other online marketplaces, social media channels, and blogs, in all types of marketing communications and on all other Platforms. In addition, you waive all moral rights you have in the content to the fullest extent permitted by law.
Car Hellas Rent a Car may at times use third party data suppliers to supplement the information you have provided in a products. This could include descriptions, product specifications and other content. You may use such information solely in connection with your Car Hellas Rent a Car products while your products is on Car Hellas Rent a Car. The information provided may be subject to copyright, trademarks and/or other protections. You agree not to remove any such protected information and/or create any derivative works based on the content (other than by including them in your products).This permission is subject to modification or revocation at any time at Car Hellas Rent a Car's sole discretion.
For contractual purposes, you (1) consent to receive communications from Car Hellas Rent a Car in an electronic form such as email, to provide special deals, and promotion; (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Car Hellas Rent a Car provides to you electronically via email satisfy any legal requirement that such communications would satisfy if they were in writing. This subparagraph does not affect your statutory rights.
Do not post content that infringes the rights of third parties. This includes, but is not limited to, content that infringes on intellectual property rights such as copyright, design and trademark (e.g. offering counterfeit items for sale). A large number of products of all sorts are offered on Car Hellas Rent a Car by private individuals. Entitled parties, in particular owners of copyright, trademark rights or other rights can report any advertisement which may infringe on their rights, and submit a request for such advertisement to be removed. If a legal representative of the entitled party reports this to us in the correct manner, products infringing on the intellectual property rights will be removed by Car Hellas Rent a Car.
Reporting an infringement:
In order to participate in the Notice of Infringement Program, you only need to complete a Notice of Infringement Form and email it to Car Hellas Rent a Car at firstname.lastname@example.org. You can use the form on our site, complete with your signature, to report advertisements which may infringe on your property rights. The information requested in the Notice of Infringement Form is for the purpose of ensuring that the parties reporting these objects are either the entitled party or their officially authorized representative. This information must also enable Car Hellas Rent a Car to identify the advertisement to be removed. Once we have received your correctly completed Notice of Infringement Form, you can simply send later reports to Car Hellas Rent a Car via the e-mail address provided.
Note: This form can only be used by the lawful owners of the relevant intellectual property rights. The "Notice of Infringement" is intended to enable rights owners to ensure that products offered by Car Hellas Rent a Car users do not infringe their copyright, trademark rights or other intellectual property rights.
Disclaimer of Warranties
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE APP AND THE SERVICE IS ENTIRELY AT YOUR OWN RISK AND THAT THE APP AND THE SERVICE ARE PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW Car Hellas Rent a Car, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE APP AND YOUR USE THEREOF. Car Hellas Rent a Car MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE APP'S CONTENT OR THE CONTENT OF ANY THIRD PARTY APPS LINKED TO THE APP AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE APP AND SERVICE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE APP, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE APP BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, COMMUNICATED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE APP OR THE SERVICE. Car Hellas Rent a Car DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE APP OR ANY HYPERLINKED APP OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND Car Hellas Rent a Car WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND/OR OTHER USERS AND/OR THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
Special Requests & Child Seats
Child seats, roof racks (may not be available on some cars) and other ‘extra’ items are available on request in most locations, although they cannot be guaranteed. There is usually a fee payable to us for this special request. In most locations, child seats are required by law. Please note: rear seatbelts may not be provided in all cars. Please check with our Contact Centre regarding these requests. Requests for these items should be made at the time of booking.
In the event of a breakdown or accident etc. you must contact us or the car hire provider immediately for instructions and assistance. It is highly recommended to call the police even for the smallest of damages. All related documentation must be kept if an insurance claim is submitted
Late Pick-ups / Early Drop-offs
Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your invoice. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early. If you are unable to pick the car up at the agreed time and date, it is essential you contact us as soon as possible. If you do not, there is no guarantee that the car will still be available – and you will not be entitled to any refund.
We generally do not allow the One-way Rental service, however, if you confirmed your interest in advance during your booking for this service then we will charge you a one way fee, payable to the Car Hellas Rent a Cars or the car hire supplier
User Generated Content
Car Hellas Rent a Car users may post, upload and/or contribute (“post”) content to the Service, including pictures, text and products compilations (“User Content”). You represent that you have the right to post any User Content which you post to the Service, and that such User Content, or its use by us as contemplated by this Agreement, does not violate these Agreements, applicable law, or the intellectual property rights of others. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any User Content that you post on or in connection with Car Hellas Rent a Car. This license lasts until you terminate your Car Hellas Rent a Car account, except in the case of User Content that you have published, made public and/or share with others. Aside from the rights specifically granted herein, you retain ownership of all rights, including intellectual property rights, in the User Content that you post to the Car Hellas Rent a Car Service, except that, where applicable under Local Country law, you agree to waive your right to be identified as the author of any User Content on the Car Hellas Rent a Car Service and your right to object to derogatory treatment of such User Content.
Car Hellas Rent a Car does not monitor, review, or edit User Content, but reserves the right to remove or disable access to any User Content for any or no reason, including but not limited to, User Content that, in Car Hellas Rent a Car’s sole discretion, violates these Agreements. Car Hellas Rent a Car may take these actions without prior notification to you. Removal or disabling of access to User Content shall be at our sole discretion, and we do not promise to remove or disable access to any specific User Content.
Car Hellas Rent a Car is not responsible for User Content nor does it endorse any opinion contained in User Content. If you believe that any User Content infringes your intellectual property rights, please click here, or if you believe that any User Content does not comply with these terms or that your rights under applicable law have been otherwise infringed by any User Content, please contact us at email@example.com
Fair use policy
The owners of Car Hellas Rent a Car believe in software Freedom and strive to provide low cost, high quality services surrounding their software. In order to keep the costs low, without placing artificial restrictions, we have a fair use policy in place. In no event shall we provide support to anyone who is seeking our support for more than domains supported by the respective membership. This restriction is in place to deter edge cases, like a hosting provider buying a single subscription, installing the software on all of his clients' sites and then overflowing our support services with its client's requests. If such behavior is detected, we regret to inform you that we will immediately terminate the user account without a refund.
Moreover, www.rent-a-car-crete.com reserves the right to terminate any account which is suspected in being implicated in unlawful or abusive activity, including –but not limited to– unsolicited mass distribution of our for-a-fee software. Account termination is in the sole discretion of www.rent-a-car-crete.com and we reserve the right to not provide any prior warning or further information.
Every driver must have a full, valid driving license they have held for at least 1 year (2 years at certain locations; this will be confirmed during the booking process). Expired or provisional licenses will not be accepted. When booking the car, our Contact Centre must be advised of any endorsements / points on a driving license; we reserve the right to refuse the booking on this basis, according to the terms & conditions of the car hire companies we work with.
Nothing in these terms shall limit our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our agents or employees. You agree not to hold us responsible for things other users post or do. We do not review users' postings and are not involved in the actual transactions between users. As most of the content on Car Hellas Rent a Car comes from other users, we do not guarantee the accuracy of postings or user communications or the quality, safety, or legality of what's offered.
In no event do we accept liability of any description for the posting of any unlawful, threatening, abusive, defamatory, obscene or indecent information, or material of any kind which violates or infringes upon the rights of any other person, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law. You acknowledge that we cannot guarantee continuous, error-free or secure access to our services or that defects in the service will be corrected. While we will use reasonable efforts to maintain an uninterrupted service, we cannot guarantee this and we do not give any promises or warranties (whether express or implied) about the operation and availability of our sites, services, applications or tools.
Accordingly, to the extent legally permitted we expressly disclaim all warranties, representations and conditions, express or implied, including those of quality, merchantability, merchantable quality, durability, fitness for a particular purpose and those arising by statute. We are not liable for any loss, whether of money (including profit), goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of, or inability to use Car Hellas Rent a Car, even if you advise us or we could reasonably foresee the possibility of any such damage occurring. Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you. Despite the previous paragraph, if we are found to be liable, our liability to you or any third party (whether in contract, tort, negligence, strict liability in tort, by statute or otherwise) is limited to the greater of (a) the total fees you paid to us in the 12 months prior to the action giving rise to liability.
No Refunds Policy
All purchase or booking made on the website is final due to the nature of our business. We do not offer refunds for unused time of a car or if there was an error before placing an order or a booking for a car rental service. Please make sure you read through and confirm your booking invoice before submitting it for approval. If you are not okay with these conditions, and you still need a refund from us, please contact us within 24 hours after making your booking.
Protecting Personal Data (PIPEDA)
By using the site covered by this Agreement, the User agrees to the collection and processing of personal data used in this site for the purposes of private security services and facilities management. As a result, the User authorizes Car Hellas Rent a Car and its subcontractors to collect and process this data in accordance with the legal, regulatory and European provisions, (hereinafter "GDPR") and the Data Protection Act. To this end, Car Hellas Rent a Car’s Data Protection Officer (DPO) who constantly ensures compliance of all personal data processing in progress within Car Hellas Rent a Car.
In addition, pursuant to the GDPR and non-contrary provisions of the Data Protection Act, any natural person whose personal data is subject to processing is entitled to oppose the collection and processing of their personal data, the right of access to said data, rectification or erasure thereof (the right to be forgotten), the right not to be the subject of a decision based exclusively on automated data processing, including profiling, the right to limitation of processing of data concerning them, the right to have information about the persons to whom the data controller has transmitted personal data concerning them, as well as the right to portability of said data. They may exercise these rights by sending their request to firstname.lastname@example.org accompanied by proof of their identity and their signature.
In addition, Car Hellas Rent a Car certifies the following:
- It implements appropriate technical and organizational measures to ensure and be able to demonstrate that the processes are carried out in accordance with the GDPR Regulation when it acts as data controller.
- It provides sufficient guarantees as to the implementation of appropriate technical and organizational measures so that any processing of personal data meets the requirements of the GDPR and guarantees protection of the rights of the person in question when acting as a subcontractor.
- In the event of subcontracting, it retains only those subcontractors who provide sufficient guarantees that appropriate technical and organizational measures will be implemented so that any processing of personal data meets the requirements of the GDPR and guarantees protection of the rights of the person in question
- Lastly, Car Hellas Rent a Car undertakes to implement appropriate technical and organizational measures to retain personal data for the duration stipulated depending on the nature of said data.
If Car Hellas Rent a Car is involved in the communication for an Car Hellas Rent a Car Services agreement between the user and Car Hellas Rent a Car, it shall transfer the data required for this agreement to the respective service provider. This service provider processes and uses the data to initiate, conclude and execute the contract on its own responsibility. The identity of the respective service provider can be taken from the platform contact us page.
If you have a dispute with one or more Car Hellas Rent a Car users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes.
Third party rights
A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this User Agreement but this does not affect any right or remedy of a third party specified in this Agreement or which exists or is available apart from that Act.
Data Protection and Privacy
By using Car Hellas Rent a Car, you agree to the collection, transfer, storage and use of your personal information by Car Hellas Rent a Car on servers located in Frankfurt and Germany as further described in our Privacy Notice.
You and Car Hellas Rent a Car shall process personal data received under and/or in connection with this User Agreement each as a separate and independent controller. In no event will Car Hellas Rent a Car and you process personal data under and/or in connection with this User Agreement as joint controllers or in a controller-to-processor relationship. As such separate and independent controllers, you shall be individually and separately responsible for complying with the obligations that apply to you as a controller under applicable data protection law.
You shall comply with your obligations under applicable data protection law (including but not limited to the Regulation (EU) 2016/679 (EU General Data Protection Regulation “GDPR”)) and supplementing EU and local data protection law. This includes, but is not limited to the obligation to provide appropriate safeguards for the transfer of personal data to a third country or an international organization. You shall process personal data received from Car Hellas Rent a Car exclusively for the purpose(s) you received the personal data under and/or in connection with this User Agreement. You shall erase the personal data received under this User Agreement immediately after the respective purpose(s) has/have been fulfilled. Any further processing of the personal data is not permitted except when legally required (e.g., if a retention obligation applies).
Failure to abide with the aforementioned obligations may result in disciplinary action up to and including account suspension.
You agree to defend, indemnify and hold harmless Car Hellas Rent a Car, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers and employees, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys' fees) arising from: (i) your use of and access to the site and/or the Service; (ii) your violation of any term of these Terms; (iii) your violation of any third party right, including without limitation any copyright, trademark, and other intellectual property rights, trade secret or other property, or privacy right; or (iv) any claim that your Content caused damage to a third party. This defense and indemnification obligation will survive termination, modification or expiration of these Terms and your use of the Service and the site.
No Spam Policy
You understand and agree that sending unsolicited email advertisements or other unsolicited communications to Car Hellas Rent a Car email addresses or through Car Hellas Rent a Car computer systems are expressly prohibited by these Terms and under the Greece law. You acknowledge and agree that from time to time Car Hellas Rent a Car may monitor email usage using human monitors or automated software to flag certain words associated with spam or scams in emails that are sent between one users to another in the Car Hellas Rent a Car e mail system. Any communication between yourself and any other user utilizing the communication features available on the Service and the site may be used only in accordance with the Terms. Any unauthorized use of app is a violation of these Terms and certain applicable laws. Such violations may subject the sender and his or her agents to civil and criminal liabilities and penalties.
Resolution of disputes
Please read the following section carefully because it requires you to arbitrate certain disputes and claims with Car Hellas Rent a Car and limits the manner in which you can seek relief from us, unless you opt out of arbitration by following the instructions set forth below. No class or representative actions or arbitrations are allowed under this arbitration agreement. In addition, arbitration precludes you from suing in court or having a jury trial.
Arbitration Agreement and Option
For any Claim (excluding Claims for injunctive or other equitable relief) where the total amount of the award sought is less than €10,000, the party requesting relief may elect to resolve the dispute in a cost effective manner through binding non-appearance-based arbitration. In the event a party elects arbitration, they shall initiate such arbitration through an established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: The arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration;
The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and
Any judgment on the award rendered by the arbitrator shall be final and may be entered in any court of competent jurisdiction.
You acknowledge and agree that any violation or breach of the Terms may cause Car Hellas Rent a Car immediate and irreparable harm and damages. Accordingly, and notwithstanding any other provision of these Terms or other applicable legal requirements, you acknowledge and Car Hellas Rent a Car reserves the right to, in its discretion, immediately seek and obtain preliminary injunctive relief (including, without limitation, temporary restraining orders) and seek and obtain permanent injunctive relief regarding any violation or breach of these Terms. In addition to any and all other remedies available to Car Hellas Rent a Car in law or in equity, Car Hellas Rent a Car may seek specific performance of any term in these Terms, including but not limited to by preliminary or permanent injunction.
Waiver of Jury Trial
YOU HEREBY KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A JURY TRIAL IN ANY ACTIONS, SUITS, OR PROCEEDINGS ARISING OUT OF OR RELATING TO THESE TERMS AND THE MATTERS CONTEMPLATED HEREBY.
Third-Party Platforms and Advertisements
The Services may contain links to third-party site (“Third-Party Site”) and platforms (“Third-Party Platforms”) and advertisements (“Third-Party Advertisements”) (collectively, “Third-Party site & Advertisements”). When you click on a link to a Third-Party Platform or Third-Party Advertisement, Car Hellas Rent a Car will not warn you that you have left the Car Hellas Rent a Car’s platform or Services and will not warn you that you are subject to the terms and conditions (including privacy policies) of another site or destination. Such Third-Party site & Advertisements are not under the control of the Car Hellas Rent a Car. The Car Hellas Rent a Car is not responsible for any Third-Party Platforms or any Third-Party Advertisements. Car Hellas Rent a Car provides these Third-Party site & Advertisements only as a convenience and does not review, improve, monitor, endorse, warrant, or make any representations with respect to such Third-Party site & Advertisements, or their products or services. You use all links in Third-Party site & Advertisements at your own risk. You should review applicable terms and policies, including privacy and data gathering practices of any Third-Party site or Third-Party Platforms, and make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.
Car Hellas Rent a Car grants you the right to use the website only for your personal use. You must comply with all applicable laws and third party terms of agreement when using the website. The website may not contain the same functionality available on the www.rent-a-car-crete.com site. Your use of the website is at your own discretion and risk, and you are solely responsible for any damages to your hardware device(s) or loss of data that results from the use of the site.
Car Hellas Rent a Car owns, or is the licensee to, all right, title, and interest in and to its website, including all rights under patent, copyright, trade secret, trademark, and any and all other proprietary rights, including all applications, renewals, extensions, and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble, or otherwise attempt to derive source code from any site and you will not remove, obscure, or alter Car Hellas Rent a Car's copyright notice, trademarks or other proprietary rights notices affixed to, contained within, or accessed in conjunction with or by any Car Hellas Rent a Car material.
We do not rent cars to Children
This Agreement is the entire agreement between the user and Car Hellas Rent a Car and supersedes any prior understandings or agreements (written or oral).
Governing law and Jurisdiction
This Agreement shall be governed and construed in all respects by the Supreme Court of Greece. You agree that any claim or dispute you may have against www.rent-a-car-crete.com must be resolved by arbitration. You and Car Hellas Rent a Car both agree to submit to the non-exclusive jurisdiction of the Supreme Court of Greece; for claims falling within Greece jurisdiction, you and Car Hellas Rent a Car both agree to submit to the jurisdiction of the Supreme Court of Greece.
If we don't enforce any particular provision, we are not waiving our right to do so later. If a court strikes down any of these terms, the remaining terms will survive. We may automatically assign this agreement in our sole discretion in accordance with the notice provision below.
Car Hellas Rent a Car and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Digital Millennium Copyright Act Notice Policy.
Copyright (C) 2020 Car Hellas Rent a Car
Subject to the express provisions of these terms and conditions. We, together with our licensors, own and control all the copyright and other intellectual property rights in Car Hellas Rent a Car and the material on our Car Hellas Rent a Car or site; and
All the copyright and other intellectual property rights in Car Hellas Rent a Car Car Hellas Rent a Car and the material on our Car Hellas Rent a Car or site are reserved.
You agree, to the extent permissible by your state’s laws, to indemnify, hold harmless and defend Company and the Car Hellas Rent a Car Parties from and against all damages, losses, demands, liabilities, judgments, settlements, costs and expenses of any kind (including reasonable attorneys' fees) from any claim or demand misuse by any third-party relating to or arising out of (i) your access to, use, or misuse of the Service or App features, (ii) your breach of alleged breach of this Agreement, (iii) your failure to comply with applicable Laws (including any failure to obtain or provide any necessary consent), (iv) the infringement by you or any third-party using your account of any intellectual property, privacy, or other right of any person or entity, including in connection with your User Content, or (v) your breach or alleged breach of any interaction, agreement, or policy between you and any other Users.
Car Hellas Rent a Car reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Car Hellas Rent a Car. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
Data Protection Policy
If You Have Any Questions About These Terms & Condition, Please Contact Us at Email email@example.com
For the purpose of processing data, we may engage data processors or, at its sole discretion, hire other persons to perform certain functions on behalf of www.rent-a-car-crete.com. In such cases, we shall take necessary measures to ensure that the personal data processors process your data following instructions of and applicable European Union legislation. Shall also require the individual data processors to implement appropriate measures for the security of personal data. In such cases, we shall ensure that such persons will be subject to the non-disclosure obligation and will not be able to use this information for any other purpose, except to the extent necessary to perform the functions assigned to them.
- Acceptance And Use
- Data Protection Principles
- Data Collection
- Types Of Data We Collect From You
- Non-Personal Information
- Information Collected Through Technology
- Payment Processing And Payment Processor
- Other Information You May Submit
- Automatically-Collected Information
- How We Use Your Data
- Remarketing On The Website And Services
- Google Adwords
- With Whom We Share Your Data
- Do Not Track
- Interest-Based Advertising Technologies
- Data Retention
- EEA Data Subjects
- Your Privacy Choices
- Our COPPA Policy Towards Children
- Cross Border Transfers
- Privacy Shield
- Legal Bases For Processing (For EEA Users):
- Security Measures For Safeguarding Your Information
- Third-Party Site And Links
- California / Delaware Do Not Track Disclosures
- E-Mails Communications
- Data Security
- GDPR Statement For (EEA Users)
- GDPR Data Privacy User Rights
- Your Right To Withdraw Consent
- Opting Out Of Messages From Us
- Opting Out Of Sharing With Third Parties For Marketing
- Opting Out Of Interest-Based Advertising
- Security And Personal Information
- Terms and Conditions
- Contact Us
Acceptance And Use
Data Protection Principles
Personal data means any information that enables us to identify you, directly or indirectly, such as name, e-mail, address, telephone number, any form of identification number, or one or more factors specific to you or your beneficiary's identity.
We are committed to complying with applicable data protection laws and will ensure that personal data is:
- Used lawfully, fairly and in a transparent way;
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
- Relevant to the purposes we have told you about and limited only to those purposes;
- Accurate and kept up to date;
- Kept only as long as necessary for the purposes we have told you about;
Car Hellas Rent a Car provides its services through web-based systems. Some personal data is necessary in order to provide our car rental services, including when we complete a booking or save a quote for you.
- Personal data. “Personal data” means individually identifiable information that would allow us to determine the actual identity of, and contact, a specific living person. We may collect this information through our website, mobile application or other online “platforms” such as partners’ websites. Car Hellas Rent a Car may also collect data that is non-personal, for example the computer display preferences set by a user’s web browser when visiting our website
Types Of Data We Collect From You
When you make booking on our website we acquire some Data (PII) from you such as
- Personal Identifiable Information (PII). We acquire PII that may include, your full name, residential address, passport, identity card and driving license, your contact number as well as credit/debit type along with its expiry date. To process the booking, we also require you to provide the driver's age.
- Financial Information: Bank account information, payment card primary account number (PAN), transaction history, and credit card information.
- Sensitive PII: Information about the transactions you make on our Services, such as the names, mobile number, e-mail address, and other information about the directly connected accounts to your account, which are attracted to our service by you.
- Correspondence: Survey responses, the information provided to our support team or user research team.
Non-personal information refers to information that, by itself, does not identify you as a specific individual (e.g., demographic information or web site visitations). Car Hellas Rent a Car may collect non-personal information through any of the methods discussed above, as well as automatically through the use of industry-standard technologies described further below.
Information Collected Through Technology
While you visit www.rent-a-car-crete.com and decide not to make a purchase on our website. Our website or its third-party service providers may still collect non-personal information about your use of the website (e.g., Your internet browser, operating system, IP address, connection speed, and the domain name of your internet service provider). The following methods may gather such information:
- Cookies. Cookies, including local shared objects, are small pieces of information that are stored by your browser on your device's hard drive, which works by assigning to your computer a unique number that has no meaning outside of the Car Hellas Rent a Car site. Cookies do not generally contain any personal information. Most web browsers automatically accept cookies, but you can usually configure your browser to prevent this. Not taking cookies may make certain features of the Car Hellas Rent a Car materials unavailable to you.
- IP address. You may visit many areas of the Car Hellas Rent a Car site anonymously without the need to become a registered user. Even in such cases, Car Hellas Rent a Car may collect IP addresses automatically. An IP address is a number that is automatically assigned to your computer whenever you begin services with an internet services provider. Each time you access the Car Hellas Rent a Car site and each time you request one of Car Hellas Rent a Car' pages, the server logs your IP address.
- Beacons. Beacons are small pieces of data embedded in web pages and e-mails. Car Hellas Rent a Car may use these technical methods in html e-mails that Car Hellas Rent a Car sends to users to determine whether they have opened those e-mails or clicked on links in those e-mails.
Payment Processing And Payment Processor
Note your payment card details are not shared with Car Hellas Rent a Car by the provider
Other Information You May Submit
You may submit data to us for limited purposes such as requesting customer support, answering a questionnaire, participating in a study, entering contests or sweepstakes, or signing up to receive communications from another user or us.
How We Use Your Data
We may use your data for the following purposes:
- Identification and authentication: we use your data to verify and process your booking.
- Communicating with you: we use your data when we communicate with you (e.g., when we respond to customer support or other inquiry).
- Improving our services: we use your data to understand how you use our services and how we can improve them. In general, we analyze aggregated data rather than specific user data. We may, however, need to analyze a particular case to address a problem (e.g., a bug that affects only a few accounts).
- Customizing your experience: we use your data to personalize the service to you. May include remembering your preferences for language or volume or displaying site that you might enjoy, based upon your viewing choices.
- To ensure network and data security: We process your personal information to enhance security, monitor and verify identity or service access, combat spam or other malware or security risks, and to comply with applicable security laws and regulations. The threat landscape on the internet is continuously evolving, which makes it more critical than ever that we have accurate and up-to-date information about your use of Car Hellas Rent a Car Services.
- Marketing and advertising: we use your data to display ads and send you offers. We may also use your data in delivering third-party advertisements to you. These may include "targeted ads" based upon your activities.
- Exercising our rights: Where reasonably necessary, we use your data to exercise our legal rights and prevent abuse of our service. For example, we may use your data to detect and prevent fraud, spam, or content that violates our terms of service.
- Legal compliance: we use your data where we are legally required to do so. For example, we may need to gather your data to respond to a subpoena or court order.
- Protecting your information: where appropriate, we may anonymize, backup, and delete specific data.
- For research and development: We process your personal information to understand better the way you use and interact with Car Hellas Rent a Car' Services. Also, we use such information to customize and improve Car Hellas Rent a Car features and the content and layout of our site and websites, and to develop new services.
We may use algorithms and other automated means to implement any of the above.
Remarketing On The Website And Services
With Whom We Share Your Data
We share data with third parties as follows: With your consent, we may share your data with third parties where we have obtained your express permission to do so. You may revoke these consents.
- Authorized vendors: We may share your data with third-party vendors that help us operate our website, process payments, ship order, and deliver orders and also comply with your instructions and our contractual obligations. These include payment processors, content delivery networks (CDNs), cloud-based hosting services, monitoring services, e-mail service providers, quality assurance and testing vendors, fraud and abuse prevention vendors, customer relations management (CRM), vendors
- Advertising: We may share your data with advertising companies to display relevant ads to you. Unless you expressly agree, we will not share or sell your name, e-mail address, or physical address with such persons.
- Analytics: We may share your data with persons who provide analytics showing how customers are using our services.
- Certain legal obligations: we may share your data where we believe disclosure is necessary to comply with a legal obligation or in connection with a corporate transaction.
Do Not Track
Do Not Track ("DNT") is a privacy preference that users can set in specific web browsers and devices. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Interest-Based Advertising Technologies
As noted above, you may limit advertising tracking using advertising identifiers through your device's privacy settings.
The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from our data partners and our other advertising partners that participate in self-regulatory programs. You can access these, and also learn more about targeted advertising and consumer choice and privacy, at http://www.networkadvertising.org/managing/opt_out.asp, or http://www.youronlinechoices.eu/ and http://www.aboutads.info/choices/.
We retain your data for as long as you have an account. When you close an account, we will delete your personal information. We may keep logs of automatically collected information (for internal analytics); your e-mail address, your tax information; communications with you; and your transactional information (for auditing, tax, and commercial purposes). When we no longer have a business reason for retaining data, we will delete or anonymize it.
If we receive legal process about your account, we will retain your data for as long as we in good faith believe it is necessary to comply with the legal process.
EEA Data Subjects
Legal Bases for Processing your Information:
For individuals who reside in the European Economic Area, data collected from you may be transferred or processed in the United State of America (Collectively "EEA Residents"). At the time their data is collected, we rely on legal bases for processing your information under Article 6 of the EU General Data Protection Regulation ("GDPR"). We generally only process your data where we are required to, where the processing is necessary to perform any contracts we entered with you (or to take steps at your request before entering into a contract with you). For our legitimate interests to operate our business or to protect the Car Hellas Rent a Car site or your property, rights, or safety, or where we have obtained your consent to do so. Below is a list of the purposes described in our policy with the corresponding legal bases for processing.
Your Privacy Choices
We enable you to make numerous choices about your data:
- You may choose not to provide us with certain information. For example, you may decide not to sign up for our newsletters or not place an order on our website.
- You may opt-out of receiving commercial e-mails from us.
- You may close your account
- Users from certain countries may have additional rights.
Our COPPA Policy Towards Children
Cross Border Transfers
To facilitate our global operations, Car Hellas Rent a Car may transfer, store, and process your information within our family of companies, partners, and service providers based throughout the world. We contractually obligate recipients of your personal information to agree to at least the same level of privacy safeguards as required under applicable data protection laws. By communicating electronically with Car Hellas Rent a Car, you acknowledge and agree to process your personal information in this way.
If you have a complaint about our privacy practices and our collection, use, or disclosure of personal information, please submit your request via any of Car Hellas Rent a Car provided Contact Us mediums.
Legal Bases For Processing (For EEA Users)
If you are an individual in the European economic area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the services you use and how you use them. These means we collect and use your information only where:
- We need it to provide you the services, including to operate the process your orders, provide customer support and personalized features and to protect the safety and security of the services;
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the services and to protect our legal rights and interests;
- You give us consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because a third party (e.g. your employer) or we have a legitimate interest to do so, you have the right to object to that use though, in some cases, and this may mean no longer using the services
Security Measures For Safeguarding Your Information
Car Hellas Rent a Car takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information. These include, but are not limited to, internal reviews of (a) Car Hellas Rent a Car' data collection; (b) storage and processing practices; (c) electronic security measures; and (d) physical security measures to guard against unauthorized access to systems where Car Hellas Rent a Car stores personal information.
Third-Party Site And Links
The Car Hellas Rent a Car contents may contain links to third parties who may collect personal information and non-personal information directly from you. Additionally, Car Hellas Rent a Car may use third parties to provide components of the Car Hellas Rent a Car contents. In either case, such third parties may have separate privacy policies and data collection practices, independent of Car Hellas Rent a Car. Car Hellas Rent a Car: (a) has no responsibility or liability for these independent policies or actions; (b) is not responsible for the privacy practices or the content of such site, and (c) does not make any warranties or representations about the materials, products or services offered on such website or the security of any information you provide to them
California / Delaware Do Not Track Disclosures
Various third parties have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer's online activities over time and across third-party web sites or online services (e.g., browser do not track signals). Currently, Car Hellas Rent a Car do not monitor or take any action concerning these signals or other mechanisms.
By creating an account, you consent to receive commercial e-mails from us. This includes newsletters and offers. Users from certain countries may have the ability to opt-out or opt-in at the time of account creation. All users may decline to receive commercial messages in their account settings. Please note that any opt-out request may take several days to process, and you will continue to receive transactional e-mails from us (e.g., e-mails confirming transactions or providing information about your account).
We are committed to maintaining the security of your data. And have measures in place to protect against the loss, misuse, and alteration of the data under our control. We employ modern and secure techniques to protect our systems from intrusion by unauthorized individuals, and we regularly upgrade our security as better methods become available. Our data centers and those of our partners utilize new physical security measures to prevent unauthorized access to the facility. Also, all personal data protected in a location behind firewalls and other sophisticated security systems with limited (need-to-know) administrative access.
Please be aware that no security measures are perfect or impenetrable. Therefore, although we use industry-standard practices to protect your privacy, we cannot (and do not) guarantee the absolute security of personal data.
GDPR Statement For (EEA Users)
These apply only to natural persons residing in the European economic area (for this section only, "you" or "you're" shall be limited accordingly). It is Car Hellas Rent a Car' policy to comply with the EU'S general data protection regulation (GDPR). Following the GDPR, we may transfer your personal information from your home country to the United States (or other countries) based upon the following legal frameworks:
- Legitimate business interests: We could not provide our services or comply with our obligations to you without transferring your personal information to the United States
- Consent: we may transfer your personal information when we receive your express, revocable consent.
We enable exercise of these rights primarily through our services (which we reserve the right to modify). We also fulfill our obligations in response to direct requests. We will endeavor to process websites within one month. Please note that we may not be able to comply with requests to the extent that they would cause us to violate any law or infringe any other person's rights. We reserve the right to request appropriate identification. We will process requests free of charge unless they impose an unreasonable cost on us.
If you have a request, complaint, or inquiry, please contact our data protection officer at the address listed below. We are committed to working with you to obtain a fair resolution of any issue. You also have the right to file a complaint with the supervisory data protection authority of your jurisdiction.
GDPR Data Privacy User Rights
If you are an EU resident and Car Hellas Rent a Car is processing, or transmitting your data, then you - as an "EU data subject" – benefit from the following rights and privileges under the General Data Protection Regulation (GDPR):
- Right of Access
- Right to rectification.
- Right to erase your data:
- Right to Data Portability
- Right to Restrict the Processing of your data
- Right to Object
Your Right To Withdraw Consent
You have the right to withdraw your consent without detriment at any time by contacting us firstname.lastname@example.org. You can also change your marketing preferences. If we do not satisfactorily resolve your request or concern, you may contact our data protection officer; his e-mail is email@example.com
Opting Out Of Messages From Us
To opt-out of any future promotional messages from us, you should unsubscribe in the body of the promotional message sent to you (found at the bottom of the e-mail) or send an unsubscribe request to us at firstname.lastname@example.org. We will process your request within a reasonable time after receipt.
Opting Out Of Sharing With Third Parties For Marketing
If you do not want your Personal Information or Personal Data shared with any third party who may use such information for direct marketing purposes, then you may opt-out of such disclosures by sending an e-mail to email@example.com. Please note that if you will opt-out in this manner, certain aspects of the website and platform may no longer be available to you. We will process your request within a reasonable time after receipt.
Opting Out Of Interest-Based Advertising
The online advertising industry provides a service through which you may opt-out of receiving targeted ads from individual data partners and other advertising partners that participate in self-regulatory programs. We comply with the Self-Regulatory Principles for Online Behavioral Advertising set forth by the Digital Advertising Alliance (DAA) and the European Interactive Digital Advertising Alliance ("EDAA").
Security And Personal Information
The site uses the best methods to store and secure all Personal Information on servers with restricted access and electronic security technologies. Not to withstand the preceding, the website cannot guarantee that such precautions would render the site and its servers immune to security breaches.
Car Hellas Rent a Car is governed and construed by the Supreme Court of Greece.
Terms and Conditions
To learn more about our terms and conditions, please visit our Terms and Conditions page establishing the use, disclaimers, and limitations of liability governing the use of our website